Government Finance Officers
Association of British Columbia

Course Objectives:

Often the only opportunity finance officers and clerks have to meet taxpayers is during the busy “tax season”. This course will provide staff in local government with the ability to provide excellent customer service. Through a combination of practical examples and group discussion, participants will examine what it means to provide “excellent customer service” and how to deal with the wide range of taxpayers and customers that we come into contact with during the year, especially at tax time.

Who Should Attend:

Any local government staff who have contact with taxpayers or residents and those who manage staff in those areas, and especially those who work in the front line dealing with property tax and utility customers.

Benefits of Attending:

Participants will gain practical information that they can implement in their own organization including;

  • Definition of excellent customer service;
  • Practical examples related to customer contact in a variety of situations; and
  • Tactical communication.